# Chats

If your system doesn't currently have the Chats feature enabled, please [submit a support request](https://degreesight.gitbook.io/getting-started/tech-support/contacting-tech-support) and our team will enable it right away!

Chats are enabled on a per user level as configured in 'Gear Icon->Manage Team':

<figure><img src="https://degreesight.gitbook.io/~gitbook/image?url=https%3A%2F%2F3046618989-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiyviMMlChSSdhBqB0jnD%252Fuploads%252FfLPYtqGrvXdweWi0G6Q5%252Fimage.png%3Falt%3Dmedia%26token%3D91495429-1662-4826-bcb7-ff28b28f5b34&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=81e4bd8c3566daf422803b226278471fc4a4518d13bab26c41ec1ce750d0d598" alt=""><figcaption></figcaption></figure>

### Chat Flow <a href="#chat-flow" id="chat-flow"></a>

To start a chat, leads will click the "Chat With School" button located on the "Coursework Submissions" screen:

<figure><img src="https://degreesight.gitbook.io/~gitbook/image?url=https%3A%2F%2F3046618989-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiyviMMlChSSdhBqB0jnD%252Fuploads%252FtGauwXPtvVhrDVom30ZD%252Fimage.png%3Falt%3Dmedia%26token%3D3308c08c-abf7-4873-b77e-2a93185fe0e5&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=b8c0a7f6cfdcce0c5f17a28f778f291499cc86ea69b9d87f12b7a09d89c5b451" alt=""><figcaption></figcaption></figure>

If chat is enabled on their profile, when a school user is logged in and online in DegreeSight, they'll be notified about a new chat:

<figure><img src="https://degreesight.gitbook.io/~gitbook/image?url=https%3A%2F%2F3046618989-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiyviMMlChSSdhBqB0jnD%252Fuploads%252F80oBPMArsTZZwRQECM4R%252Fimage.png%3Falt%3Dmedia%26token%3Df8f21991-50f1-4c48-8daa-829e15061f81&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=8f9595dd38fdaa80821521ce521e0ae673bea81e865039ed005476ab377e20c2" alt=""><figcaption></figcaption></figure>

Chats will then need to be manually assigned to a user by clicking 'Assign to me' and then 'Are you sure?':

<figure><img src="https://degreesight.gitbook.io/~gitbook/image?url=https%3A%2F%2F3046618989-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiyviMMlChSSdhBqB0jnD%252Fuploads%252FNxykbFmRTgzuK1srFEc8%252Fimage.png%3Falt%3Dmedia%26token%3D3aefb3e3-3a2b-43b5-add7-941a5d128bad&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=bb486cf58ab2e1be5a350eb53ea90f775f1bad7e16bc2f1f828b5dff601b38da" alt=""><figcaption></figcaption></figure>

Once assigned, the chat may begin:

<figure><img src="https://degreesight.gitbook.io/~gitbook/image?url=https%3A%2F%2F3046618989-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FiyviMMlChSSdhBqB0jnD%252Fuploads%252FEz1RdfzoIu9Pf0sfoaEz%252Fimage.png%3Falt%3Dmedia%26token%3Da6c74af9-d2a2-4dfa-9249-fb2e86e689c2&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=24042c7c55f474e16768aa5a55e43de3b376535c45252778ca0f996ea36c5ff7" alt=""><figcaption></figcaption></figure>

### Enabling Chat Notifications <a href="#enabling-chat-notifications" id="enabling-chat-notifications"></a>

Please see the [Missed Conversation notification settings](https://degreesight.gitbook.io/getting-started/setting-up-your-instance/notification-settings#missed-conversation).